Help Center

How to return

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at return@27augustapparel.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at return@27augustapparel.com.

• We will not be responsible for providing return labels for exchanges unless the goods are damaged
• In the case that the return is due to faulty/damaged goods, you must email us a picture of the damaged merchandise, and we will provide you with a return label.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

• Only store credit will be issued.
• Shipping and handling charges are not refundable.
• All returns will be charged with a 20% restocking fee except for damages.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you have an account, simply log in and select “My Orders” in the menu under your name. There, you can find the order number! If you haven't created an account, no worries! You can create an account any time with the same email address used to place the order. Also note that with every order, we send an order confirmation email, which is sent to the same email used to make the purchase. Be sure to check all inboxes as it can make its way to junk/spam folder!

We work hard to process your order as quickly as possible. We highly recommend thoroughly reviewing all information prior to submitting your order. Once an order has been processed, we are unable to change the content of your order.

We accept the following methods, or forms of payment:

Credit Cards

We accept Visa, Mastercard, American Express, and Discover.

PayPal

Use any payment method on the growing list of ways to fund a PayPal account in your country. Once you have funded your PayPal account, you can use our single-click express feature to speed through checkout.

Store credit and gift cards

Of course, you may also use store credit, or a gift card. Each gift card carries a gift code you can easily enter when completing checkout. They NEVER expire and may be combined with promotions.

SSL

All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. 2.7 August Apparel is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.

PCI Compliance

27augustapparel.com is certified Level 1 PCI DSS compliant. This compliance extends by default to our store powered by Shopify.

Orders may be subject to payment verification. For the protection of our customers, we want to ensure that every order that we ship out was authorized by the cardholder. If your order is placed on hold, we will reach out to you right away to ensure that the delays are minimal.

When possible, 2.7 August Apparel will try processing your payment in your local currency. There are however some limitations and special cases in which we will have to charge your card in USD. In those cases, the conversion is handled by your financial institution.