Explore a selection of Frequently Asked Questions at 27augustapparel.com. Discover topics including shipping and delivery, ordering, returns, payment options, product information, and more.
For any web related questions, general questions that you may have, feel free to contact us at email@example.com
You can directly speak to us by calling 213-742-0121 (8:00 am-5:00pm PST) for English, 213-444-3475 for Spanish (8:00am-5:00pm PST).
Absolutely. Packages being shipped outside of the United States will be processed using the standard DHL Worldwide Express.
Note: Shipping costs will vary depending on the final destination of the package as well as the weight. Also, duties, taxes, and customs fees will not be covered by us.
After you received your order confirmation email, a second shipping confirmation email will be sent once your order has been shipped, and it will include the tracking number for your package.
If you have an account, simply log in and select “Order History” in the menu under your name. There, you can find the order number! If you haven't created an account, no worries! You can create an account any time with the same email address used to place the order.
Also note that with every order, we send an order confirmation email, which is sent to the same email used to make the purchase. Be sure to check all inboxes as it can make its way to junk/spam folder!
We work hard to process your order as quickly as possible. We highly recommend thoroughly reviewing all information prior to submitting your order. Once the order has been submitted, you must contact us within two hours to cancel or modify your order.
For more detail, please review our Shipping Policy.
Orders with Ground Shipping can take up to 1-2 business days to be processed and shipped. Expedited orders placed before 11:00 AM PT (2:00 PM ET) will be shipped the same day.
Weekends and holidays are excluded from the standard processing and shipping times, so please account for non-business days when choosing your shipping method.
You will receive an email with tracking information when your order has been shipped.
We ship to the following countries!
Canada, Mexico, United States
Australia, New Zealand
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Switzerland, United Kingdom
China, Hong Kong SAR, India, Japan, Singapore, South Korea, Taiwan, Thailand
Israel, Saudi Arabia, Turkey, United Arab Emirates
For security reasons, certain orders may require signature upon delivery. If you will be unavailable to sign for your package, Contact Us and a Client Advisor will arrange to have your order held at a nearby FedEx location for pickup.
FedEx will make a total of three delivery attempts on three consecutive business days. After the third attempt, your order will be returned to our warehouse.
For international shipments, any applicable taxes and duties are billed to the recipient. Once customs officials determine the taxes and duties due, the recipient will be contacted to pay any charges so that the shipment can continue to move toward its destination. Please note, there will be additional charges for the recipient.
Any original shipping charges incurred at the time of purchase are non-refundable.
Get refunded faster with our easy online returns process. To start, sign into your account and click on Order History to select the order that you would like to return.
Once you have selected your order, click “Request Return” and complete the instructions provided to print your return shipping label. After you have successfully created a return, we will send you an email confirmation with your return tracking information.
You will receive an email once your return has been processed (make sure to check your spam folder). Once processed, please allow 1-3 business days for refunds to be credited back to your original form of payment.
Note: This service is currently only available to US customers, excluding US territories.
Unfortunately, we do not accept exchanges.
We will send you a confirmation email as soon as the return has been processed. Please allow 2 to 3 business days once the item is received to process the return.
Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account.
You will receive the refund in the same payment method used for the purchase.
2.7 August Apparel's Returns Policy describes what items can be returned and for what reasons, as well as the timeframe over which returns are accepted.
You can find information about 2.7 August Apparel's Returns Policy by clicking here.
We accept all major credit cards and debit cards (Visa, MasterCard, American Express, Discover), and PayPal.
We accept one (1) form of payment per order or one (1) form of payment + gift card.
All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties.
2.7 August Apparel is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.
Register by clicking the link, [SIGN UP] located on the top right-hand corner and fill out the application. Please be advised that some states and international businesses will not have “Seller Permit.” You can also submit an application using your Business License, State Certification, or Federal Tax ID (EIN) with a picture of your store.
After submitting your application and request form, 2.7 August Apparel, Inc. needs to review your information for verification purposes. This procedure usually takes 1-2 business days. After verifying your information, we will grant you access to our online store. You will receive an Approval Email with your log-in credentials.
If you have not been granted access within three business days, please contact us at 213-742-0121 (8:00am-5:00pm PST) for English, 213-514-5846 for Spanish (8:00am-5:00pm PST) or firstname.lastname@example.org
You can change your account information and settings in [MY ACCOUNT] page.
We value our customer’s confidentiality and privacy. Your information will not be shared with other companies or individuals.
2.7 August Apparel, Inc. strives to maintain secure servers and networks for our clients. 2.7 August Apparel, Inc. is in supported with routine security sweeps, firewalls, and anti-virus systems.
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