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FAQ

GENERAL QUESTIONS

WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?

For any general questions that you may have, feel free to contact us at support@27augustapparel.com.
For any web related questions, please contact us at support@27augustapparel.com.
You can directly speak to us by calling 213-742-0121. (8:00am-5:00pm PDT)

DO YOU SHIP INTERNATIONALLY?

Absolutely. Packages being shipped outside of the United States will be processed using the standard DHL Worldwide Express.
Please note that shipping costs will vary depending on the final destination of the package as well as the weight. Please note that duties, taxes, and customs fees will not be covered by us.

 

ACCOUNT INFORMATION

HOW TO JOIN 27 AUGUST APPAREL?

Register by clicking the link, [REGISTER] located on the top right-hand corner and fill out the application. Please be advised that some states and international businesses will not have “Seller Permit.” You can also submit an application using your Business License, State Certification and/or Federal Tax ID (EIN) with a picture of your store. 

ABOUT ACCOUNT APPROVAL – I ALREADY REGISTERED BUT I STILL CANNOT ACCESS

After submitting your application and requested form, 27 AUGUST APPAREL INC. needs to review your information for verification purposes. This procedure usually takes 1-2 business days. After verifying your information, we will grant you access to our online store. You will receive an Approval Email with your log-in credentials.  If you have not been granted access within 3 business days, please contact us at (213-746-0706) or support@27augustapparel.com

CAN I CHANGE MY ID AND PASSWORD?  HOW TO CHANGE MY ACOOUNT INFORMATION?

Yes, you can change your ID (email) and password by clicking on [MY ACCOUNT] and [Change ID & Password]. All your account information and setting including [MY ACCOUNT] under your name on top right-hand corner.

WILL MY PERSONAL INFORMATION BE SHARED WITH OTHER COMPANIES?

We value our customer’s confidentiality and privacy. Your information will not be shared with other companies or individuals.

HOW WILL MY PERSONAL INFORMATION BE PROTECTED?

27 AUGUST APPAREL INC strives to maintain secure servers and networks for our clients. 27 AUGUST APPAREL is maintained with routine security sweeps, firewalls, and anti-virus systems. 

 

ORDER PROCESSING

NEXT PROCEDURE AFTER PLACED AN ORDER?

Upon the completion of your order, general processing time may take up to 1-3 business days. Once the order is processed, there will be a pre-authorized hold that will be made onto the credit card provided. The pre-authorization amount consists of the total along with an estimated shipping cost that is subjected to change once the order is packed and a shipping label is created with the correct weight. The final amount is also subjected to change if there is a missing piece/pack. This procedure is just to ensure that you are guaranteed your merchandise without having to deal with the possibility of the merchandise selling out while waiting for your payment to go through. We accept all major credit cards.  

All orders are shipped out of Los Angeles, CA. Depending on what region you are located the shipment can take up to 3-5 business days (Please note that orders will be shipped out within 48 hours of placing your order). You will receive a final confirmation email with your tracking # once your order has been processed and shipped out.

(REMEMBER PRICES AND AVAILABILITY OF GOODS ARE SUBJECT TO CHANGE WITHOUT NOTICE)

CAN I CANCEL OR MODIFY MY ORDER?

Once an order has been submitted, you have must contact us within two hours to cancel or modify your order.

 

HOW TO BUY

1. Access the items in our Women’s, Men’s, Kid's and collections and find what you are looking for. We recommend that you use the garment, size and color filters; you can also order the items by price, from the lowest to the highest or the highest to the lowest.

2. If you know that you want to buy or have seen a garment you like in the catalogue, you can use the search engine at the top of the webpage to find what you are looking for quickly.

Once you have your favorite items in your shopping basket, click on it to place your order. Do not wait too long, because much-in-demand items may go out of stock even though they are in your shopping basket.

Choose the address where you want your items to be sent. Next, choose a payment method and click on ‘Confirm payment’. As simple as that!

You do have to be registered to shop at 2.7 AUGUST APPAREL INC. Once you register you can save your credit card details and speed up the process in your future purchases.

Check your e-mail, where you will receive a confirmation e-mail with the details of your order. Track the status of your order on our website, and if you have any inquiries, ask us!

 

PAYMENT METHODS

CREDIT CARD

Visa, MasterCard, American Express, Discover or Diners.

 

SHIPPING

*Order processing can take 1-3 business days to be packaged and shipped out (not including weekends or holidays). Items placed in cart are not reserved. Stock availability is subject to change without notice.

1. UPS is the only option with insurance for lost, stolen or damage packages. UPS will attempt to deliver up to 3 times, all International orders and orders over $3000 require a signature. If you select USPS, you can't file a claim for lost, stolen or damaged packages. UPS will not ship to PO boxes. 2.7 august apparel Inc. may need to switch your shipping method if you ship to a PO Box using UPS. 

2. If you select EXPEDITED PROCESSING, (UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select and USPS Priority), 2.7 august apparel Inc. will process your order the same business day if received before 8:00 am PST or California time (Next business day if received after 8:00 AM PST or on Saturday/Sunday/ Holidays). 

3. Please note that a Credit Card Authorization will be required for any EXPEDITED method. We do not offer Saturday/Sunday delivery. For international orders, we do not reimburse customs fees, conversion fees or import fees charged by your home country or your financial institution. 

4. Please understand that international orders may take 1 week and up to 3 months to arrive after shipping due to customs inspections or other delays outside of 2.7 august apparel Inc control. If you use USPS for your international order, tracking will stop once the package leaves the United States. 2.7 august apparel Inc STRONGLY recommends UPS for all orders, as tracking information is available from start to finish as well as the option to opt-in for insurance. 

5. Changes and modifications to orders are NOT allowed once order is “Confirmed” or “In Progress.” Orders placed prior to promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered or ineligible use of the order and to modify or cancel any promotion due to system error or unforeseen issues.

 

EXCHANGES AND RETURNS

- No returns will be accepted without proper RA number and/or label.

- All claims must be made within 10 business day of receipt of goods.

- 20% packing fee will be applied if good are not returned in original packing.

- Merchandise found with signs of being worn or other noticeable stains (i.e. makeup around the neck or stains at the bottom of the pants) will NOT be accepted.

- If the garments do not have the original labels, we will not accept the return and no credit will be issued.

- NO EXCEPTIONS unless approved by one of our customer service team.

- Please be advised that all RA’s are for store credit ONLY.


How do I return an item?

- In the case that the return is due to faulty/damaged goods you must email us a picture of the damaged merchandise and we will provide you with a return label.

- In the case that the return is due to the style not being satisfactory then you must return the merchandise to the address provided by one of our customer service representatives.

- We will not be responsible for providing return labels for exchanges. (Unless the goods are damaged) 

 

REGISTRATION

HOW TO REGISTER?

Please go to the registration and fill out the required information. Start by selecting the country from which you are running your business.

After completing all required fields and agreeing to the Terms of Use, click on the Submit button. Once you have clicked OK to the confirmation pop-up window, your registration will be complete.

You are now registered! Check your contact information for accuracy and make sure that your contact number is valid during normal business hours (Pacific Time) since we may contact you for verification purposes.

To finalize the activation, please send us a copy of your Tax ID to support@27augustapparel.com. If you do not have this form of document, please send us any proof of business to show us that you are an active wholesaler. Activation may take 1-3 business days depending on circumstance.

 

CONTACT

CUSTOMER SERVICE

You can call us at 213.742.0121.
The telephone assistance hours are Monday to Friday, from 6 am to 8 pm EST (toll free).

support@27augustapparel.com

MAIL

If you prefer, you can write to us at the following address:

2.7 august apparel Inc
Customer Service Department
3775 Broadway Pl
Los Angeles, CA 90007

We remind you that you should not provide your card details via e-mail, fax or social networks.